Originally Posted by
deeruck
Yep, sorry, my point was that it wasn't just the "welcome message" that changed but also the physical call centre.
The WP number is nothing more than a greeting. If you enter a non-WP number into the number, it'll put you in the non-WP queue.
Once upon a time, the WP number was separate and a 'secret' number known only to those who were privy to the Illuminati Secret Handshake
These days, it's just a way of making WP's feel special by saying "Welcome to Qantas Platinum".
In the days of IVR's, the WP priority number is obsolete. As mentioned, your call is routed based on the status of the FF number entered, not the phone number dialled.
If I dial the normal 131313 number with my WP number, I'll get through to a premium desk person in the same amount of time
