Originally Posted by
RogerD408
If your folio shows $0, there is a good chance the person in the back office will skiip it when processing MR points/nights even though they shouldn't.
Having worked Night Audit at the Irvine Marriott, I can assure you that batch information is sent through to Marriott from the PMS itself, and that there is no one, at least at the property level, who sits down each day deciding whether or not to credit points/nights.