<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dabbagmm:
I checked in at the Sheraton Park Tower on December 31 for a 4-night stay. Check in was very friendly and efficient. The manager-in-duty (Ann) turned out to greet me and wished me a pleasant stay. My booking was for an Executive Room and I was upgraded to a Butler Room on the 15th floor. I enquired if a suite is available and after checking the system, the manager-in-duty told me that there is one available and it was assigned to me! So far, all seemed like a wonderful news… but…
When I got into the assigned “suite” located on the 10th floor, it seemed exactly like a regular room but with adjoining room converted into a living room with a sofa and a chair instead if a bed.
I took the chance to ask about the room and to my surprise I found that the Butler room, although with less space, is better than my “suite” which is known as an Executive Suite.
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Tow questions:
1. Why didn't you switch nback to the Butler room on the 15th floor?
2. What was "wrong" with the suite? It sounds like you a describing a standard a room suite?