Originally Posted by traveller1971

Good point. Did that, held her hand and guided her through each every sector that I knew was available from the ANA tool and got there in the end - on an international mobile phone call lasting a long time.............. Probably cost me more that the taxes Strangely enough the first agent that refused my booking sharply rejected my protestations and how could I possibly know what award inventory was available!

So I'm happy with my Business Class booking MEL to VIE despite the pain. Wonder how many staff are actually in the call center and what are the chances of getting the same unhelpful agent again?