Originally Posted by Silvercity

I'm think the new E Upgrade program in general is very good and I support it. Although today I experienced a flaw the rpogramI hope can be fixed.
I'm upgraded on Flt 154 via YEG but I have collegue who is also on the flight and I wanted to see if I could upgrade him also. I was told that they have to either be in my one of my selected e upgrade members or booked in the same file. So he is not one of my selected e upgrade members and we both are booked on a flight passes. So how can I upgrade him and there is room but were not on the same file. In the past it would just be a paper handed over. When we do travel together we will never have the same file cause again we both book our flights on flight passes. This is wrong and in the growing pains of this great program this is one that needs changing.