Same thing happened to me, but it's the second time! I'm up 2K Q's, but they didn't count as segments. The Jan 13 statements are not online yet so I couldn't check it that way. On the phone, when I ask for a list of transactions, when it gets to that transaction it transfers me to an agent. One time I waited to get an agent and she had no idea what it was. She said something about trips to the US but she didn't really know and I couldn't figure it out. Now I'm afraid to call and ask because I don't want them to "fix" it!!!