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Thread: Pillows, headrests, and the first class experience
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Old Mar 25, 2011, 2:46 am
  #33  
gawhite411
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Join Date: Mar 2006
Location: Manhattan
Programs: CO Plat, SPG Gold
Posts: 1,468
Originally Posted by channa
You are sorely mistaken.

CO is not bad at service recovery. CO simply does not have any sort of service recovery.

That said, I believe it is not necessary for CO to have service recovery because they focus on running such a smooth operation, that they hardly ever screw up. Not like that #1 ON TIME operation of Chicago.
Imagine how good that operation in Chicago could be if it had the most professional men and women in the industry.
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