Originally Posted by
florin
zsmith2, it is true - this JUST happened to me. I have a KL-issued ticket and for the domestic part of the itin (2 flights to/from DTW) showed not eligible for an UG. I emailed DL and this is what they said:
I think the keyword the rep said was "automatic". The computer may not recognize it but an agent should be able to put you on the list. I've seen it done many times through codeshares automatically but YMMV.