2 weeks for easy issues
For most issues the response time is aproximately 2 weeks, and the issue is addressed.
I have a problem with getting credits for segments operated by UA. I had to spend the two hours phone holding time for each one of Them.
I would have expected Channa's favorite chracter to make enamel CS a priority - you can utilize an offshore service center and hire employees that are not required to have an American accent.
DLP