Strangely enough, not this time. The event was "in process" when I posted, and I was hoping for a quick response that might aid me in arguing the case, if I had to call the concierge.

But I think the cause was well enough defined they didn't argue. My friend did call me, pretty upset about the whole thing. I gave her some pointers on what I thought they should do (based on a non-weather related delay out of SFO, and a "baggage" delay at YYZ.) Sounds like she already read the airline the riot act. (Trust me, you don't want to cross her.)

Anyway, just got a call from her. She was put up in the Sheraton at T3, and given her choice of flights tomorrow morning. Room service arrived during the call, so perhaps they gave her meal voucher as well. A satisfactory response in my view, although I'd have preferred that she was here instead of there. (I'd also prefer that the get the baggage problems sorted out, as I'll be transitting YYZ myself {with friend} in a few days.)

BTW, it was a J class award.