<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ken hAAmer:
The reason it's an issue is that the delay caused a missed connection. There should have been time to catch the next flight (the last of the day) but there were "baggage delays" of about 1 hour for the bags to appear on the customs hall carousel. My friend is now stranded in YYZ.}</font>
Although I can't answer your question regarding the departure time inaccuracies I'm curious to know, given that your friend was on an Award ticket (BTW, your a nice friend to have!), whether or not AC accomodated him with hotel, etc.?
I've always wondered how AC would handle this. What class of award was it?
Last year BA put my son & I up in LHR (with a limo ride to/from hotel, food, & expenses) on an econo award *and* upgraded us to J. Way to go BA!
Now back to AC to see how they accomodate someone in a similar situation... over to you KH.