I generally find that hotel great. My last stay had a serious problem with the hotel shuttle (a contract service) - I waited an hour, and didn't place my first call to the hotel until having waited 1/2 hour. I asked the desk person to have the general manager get back in touch with me (he has been responsive in the past) - it has been 21 days, and I have had no reply - I'm going to drop him a line soon.