The arrogance with which they treat the very people without whom they wouldn't have a job is another big reason for the hostility. We've learned, many of us, during our visits to other nations, that this arrogance is not in any way required to do the job. So it means that TSA is recruiting a lot of people with personality problems, people who are finally exacting payback for what they THINK was mistreatment by the rest of the world. And the public isn't accepting that kind of treatment graciously.