I'm really hungry at the moment, so I just ordered one of your products, but I have to tell you that your system here kind of sucks.

First of all, I was unable to get through on the English line, so did the whole deal in Chinese. While this isn't a big issue for me, many expats here don't speak Chinese well enough to communicate with your call center.

Second, the girl I spoke with informed me that Big Macs were sold out. I fail to see how this is possible, in light to McDs strong penetration in my area.

Net result: they are sending me a single cheese burger. I don't want to rant too much because that cheese burger will make me happy, but the ordering process is in serious need of some fine tuning.

ETA: On the bright side, the speed of delivery was simply amazing... seven minutes