Originally Posted by
sbm12
Yes, those "deficiencies" are typical of the CO equipment.
I've not used an airline-supplied pillow in quite some time (unless in long-haul biz) and haven't noticed any problems.
Just because you don't care for a pillow, doesn't mean others are similarly disinterested.
OP: I suspect that in coming months, the removal of pillows from BOTH carriers will be one of the changes we'll like.
So far, everything has been lowest-common-denominator, i.e. the removal of pretzels.