Originally Posted by
zsmith2
First of all you don't know the policy. The policy is to rebook in the original COS. Second how can you compare this with handing a F BP to someone who doesn't deserve it?
I know my job and how to do it...period.
Zsmith is correct, it is Delta's policy to rebook in the ticketed class of service. Also, as stated, the new automated rebooking tool will follow this logic once it is released soon.