Originally Posted by
boberonicus
So I'm going to use logmein to support a customer of mine while she's on the road; the free version looks fine. However, I'm a little confused about the best instructions to give my customer. She will create an account, download the software, set a secret access code, etc. But it appears that she has to "invite" me to share her desktop? If she's running the client software and she gives me her secret access code, can I manage her machine without an invitation?
Teamviewer may work out better using the Teamviewer quick support app.
However note Teamviewer free is for non commercial use only. You mention you will be using it to support a "customer", which suggests it will be for commercial use.