Originally Posted by
sbm12
On my screen they display the same size.
Well, to be exact, the 100% is in bold type, 1.4x larger than the light type of the disclaimer. I apologize for the previous exaggeratior, and suggest we move on.
Originally Posted by
sbm12
And co.com does not explicitly say that L class = 100%. It says that CO-operated L-class = 100%.
Here is the precise wording of my receipt.
OnePass Miles/Elite Qualification: 3,869/100%*
Flight: CO 5008
Aircraft: Airbus A340-300
Fare Class: Economy (L)
Meal: Meal
*Flight CO 5008 is operated by Lufthansa
This certainly suggests to me that Continental is aware that they have sold me an L-class ticket, that they are aware that Lufthansa operates the flight, and nevertheless they promised me 100%. I see no statement there that the flight must be operated by CO--quite the opposite.
Originally Posted by
sbm12
A LH-operated L fare has very specific earning rates that are displayed on the co.com site under OnePass | Earning | Partners | Lufthansa.
Not relevant. CO offered to sell me a ticket under certain conditions. When I gave my credit card information and CO accepted my money, we established a contract--under the conditions they offered to me in writing, which supersede anything anywhere else on their site.
If they are permitted to vary from the EQM they offered, then they must also be able to vary the *price*. If they charged me an extra $1,000 on top of the quoted ticket price, I don't think that referring me to another part of their site saying that they were authorized to do so would have any merit.
Originally Posted by
sbm12
You can fight it and they might give it to you or they might not, but the rules are what they are and they are stated as such on the page where you see the reservation.
I know I can fight it. I can complain to the DOT, I can ask the state attorney general to open an investigation, I can instruct the credit card company that I dispute the transaction, and if these things fail I know methods that will work. However, this is not a good use of my time or that of CO. Unlike other members of this forum, I've had almost all positive experiences with CO over a considerable period of time. I do not relish jeopardizing my relationship with them. However, I am not prepared to just be a good boy and ignore a practice that we all know is deceptive and unacceptable (or, as you yourself said, "I agree that it sucks, but...". I was hoping that someone might suggest a more constructive approach than the ones I just mentioned.