Originally Posted by
LegalTender
I've had a bad run of luck being given info on the "Premium Services" line that turned out to be wrong. One agent will tell you "Double Miles Flown" means only redeemable base miles, while the next agent declares - with equal conviction - that the same promotion confers "double MQMs."
Book at your own risk and try to appeal later is the template.
DL assumes NO OBLIGATION to cover promises, assurances, rules and regs conveyed on the phone. There's likely no record of the call and your history of truth-telling is unverifiable.
It hardly helps to later say, "we're sorry for the misunderstanding." Entirely too much is riding on all this to disavow the declarations of a well-meaning, hard-working, but ultimately misinformed DL representative.
And I say this owing many of them a LOT in terms of past favors.
I think that the DL promos (since you have to register for MQM ones) are pretty clear. The phone agents don't know all the promotions that are being run on delta.com and honestly most promos are just double RDM, not MQM. The FT community is a pretty good place to check for MQM promos since many on here are more in tune to the various promos out there than a DL phone rep would be. Sad but true but some phone agents don't really know the difference between RDMs and MQMs and never travel. The same phone agents will quote flight 201 from ATL-MCO as Business Elite since it is the same flight number of JNB-ATL that has BE, so they see DL selling J and I on ATL-MCO and think that means BE. Obviously they are wrong but they just see what the computer says and J=Business Elite, C=Business, and F=First. Unfortunately DL sells J seats on MD80s, DC9s, A320s, and 757s that continue on from a BE international flight which can be confusing to a non-seasoned agent and most FTers as well. Just look through the threads and you will find stuff like MSP-PHX BE???