Originally Posted by
seanthepilot
But it's when anything goes wrong, when a good server will insulate the guest from it all. It is not the guests concern if there are any problems/hiccups. But it's a good waiter that can ensure the best customer experience dispite any unforseen variables. It's when the sh*t hits the fan, and the customer still leaves and shakes your hand when the boss realizes the difference of having an experienced serving staff. It's a job that is not for everyone.
I agree, it certainly sorts the wheat from the chaff. But still part of the job I believe. In the same way I expect a pilot to leave me blissfully unaware of the fact we had a 'close shave', I expect the server to leave me unaware that the first time the kitchen plated my food they added rice instead of fries. They pick up the fault and solve it without me noticing. The only time I don't want to be completely isolated from a mistake is when it takes extra time to correct (eg the steak was cooked well instead of medium, so my food is going to take x mintues longer) Then, by all means, apologize, inform me that there was a mistake in the kitchen, it has been rectified, and my meal will be out in a few mintues.