<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bworrell:
I guess I just don't understand how this works. If you're platinum and the suites are empty, why aren't they giving it to you? Is a hotel with suites allowed to designate all of them as not being available for upgrades?
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From the Terms and Conditions for 2002 - which will not change regarding this particular subject in case anyone is curious:
"1. Upgrade to the best available room, including Select Standard Suites at time of check-in. Specialty Suites (such as, but not limited to, Presidential, Honeymoon, and multiple bedroom) are excluded. Upgrade is subject to availability at time of check-in and will vary by property."
So, yes; some suite types are not available for complimentary Platinum upgrade; however, I agree that when a hotel has the opportunity to make a good impression on a frequent guest, they should make every effort to do so. The only problem is that some hotels don't agree with how I feel about the subject.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]