Originally Posted by
thesaints
...Would your heirs email Hilton Customer Service praising them for protecting your privacy ?
Their only mistake was to give him the key. Security should have taken care of that.
Now how many HH points should be expected?
The OP said Security was dispatched but did not enter the room... They should have done that instead of giving a key to a non-guest.
Every situation should be evaluated and appropriately handled. I credit the co-worker for talking his way into getting a key, but hotel policy should say NO. Training is needed.