Originally Posted by
kauppias
There is no logik behind their system, after enquiring from SAS I was told the upgrade should have processed with the load they had BUT yet IT DID NOT! also still have not received my money back even though they promise to refund WITHIN 5 BUSINESS DAYS
Well, i think i have to defend OT here, i got my refunds back after 3-4 business days. Also, it's interesting that you got a comment from SAS on the upgrade, did you provide you with more details on the load required for an accepted upgrade? So far, nobody else here has been able to get any info on the mechanics behind the upgrade process...
And it's no surprise that the float they get from upgrade fees is actually part of their business plan.