Originally Posted by
socrates
The group contacts (ie the folks in charge of the group) have the right to know what is occurring with their group(s) - if I had to guest I'd say the GM had possibly thought you were a VIP (given that you were a presentor, even though you might not have given that information the group might have provided it) and contacted this person to explain the situation and let them know he was sorry for the issue and had it resolved
I would disagree slightly. I would agree the group contact has a right to know which guests have checked-in using the group rate code/block, but any special requests and/or communications between the guest and the front desk certainly shouldn't be brought up. That is a bit offensive. Partucularly since payment was being secured by the guest, and not the group, I think a line was crossed.