FlyerTalk Forums - View Single Post - Canmore (near Banff) - Four Points left SPG 5/12/2008, to become Hilton

Jan 27, 2003, 3:38 pm

#7

A320 EOW

Join Date: Feb 2002

Location: Philadelphia, PA USA

Programs: US Chairman's Preferred, HHonors Gold, SPG Gold, Hertz 5*

Posts: 901

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tcf:
How does a person go about making a more formal complaint about this?

-tcf</font>

As William would say, call Starwood Corporate Services at (800) 328-6242 and have them open a complaint file for you. They will contact the hotel and set things straight with you.