Hi guys,
I am staying at a FS Marrriot property, on a group rate, but made the booking myself and am paying myself. Currently, I am a Marrriott Gold.
Before my arrival I exchanged several emails with the GM, making a few special requests (upgrade and the possibility of paying for a welcome amenity).
Upon arrival, I was told the old story that no clean rooms were available. I had an important presentation in front of 300 people that afternoon and needed to freshen up and get dressed.
So, I called Elite Customer Care and explained the situation. The woman at Customer Care was very kind and said she would check the availability of day rooms and even other Marriotts in the area. After a few minutes on hold, told me that she had spoked to the GM and that he would meet me in the lobby.
The GM offered no apology and questioned why I had called Marriott Customer Care. Anyways, a room magically appearead and I was checked-in.
About 10min later, I got a call from the Group Rep and blamed for calling Marriott Customer Care. The Group Rep said that my "behavior" did not reflect the image of our group (I guess I was suposed to wait in the lobby for 3 hours, show up to an important meeting in jeans, and never play the Gold Elite Card). She and the GM are close.
When the Group Rep spoke to me, she quoted the specific requests that I had made via email to the GM. In other words, the GM had went to her to complain that I had called Customer Care on his lie about clean rooms and shared all details about my reservation with her.
Is this a gross invation of my privacy as a Marriott guest, or am I missing something?
