Originally Posted by
Kiwi Flyer
Did the deduction & recredit show up on the transaction lists?
Miles & More sometimes adjusts transactions without telling you. But in my experience Air NZ creates adjustment entries which makes it easier to spot, although due to journey credit complexities and corrections of adjustments of adjustments can still be hard to figure out.
The strange thing is also that a return AKL-SYD trip from last year some time appeared as the latest activity when the points disappeared, which I mentioned to the call centre, but they couldn't see it on their side (yet they could see the same points balance as me). So I guess something went screwy with just the myairnz side, although you'd think they would be linked, working in IT I know it's never that simple!
I guess i need to keep a closer eye on my points.