Originally Posted by
tomh009
On that theme ... with the new program, it will actually be very easy for AC to issue eUpgrade credits as compensation. Will we see AC giving out some credits rather than AP miles in some cases? It will be interesting to see. Although I will not exactly be waiting with bated breath.
So in the future AC will send us a response like this:
We sincerely apologize for the inconvenience caused by(....), unfortunately our FA´s behaviour, the AVOD system, broken aircraft is an event beyond our control, so no compensation is due. As a goodwill gesture we´re proud to offer you a choice of one of the following:
5% off cert* or
500 Aeroplan miles or
1 E-Upgrade credit
We appreciate your loyalty and look forward to welcoming you back in the distant future.
Sincerely,
Air Canada customer service
* discount is only valid for booking classes B and Y on flights within North America.