Originally Posted by
mymyles
YES!! definitely do everything you can ONLINE. and avoid speaking to a CSR! All of them are from foreign countries and cannot understand you, nor can you understand them. I had to repeat the state I was from 3 times because I dont think the CSR guy knew that Colorado was a state! Seriously??!!
Interestingly enough, the CSR I spoke with was a lady named Judy, with a distinctive Southern accent, who said she was in Kentucky! So, I guess my call wasn't transferred overseas. On the other hand, she said I'd receive a "Welcome Package" from Citi within 5-7 days, and after 8 days I'm still waiting...
Not exactly sure what that means. Maybe nothing other than a slower-than-promised delivery of the "package". However, without the package there's no deal. It has to be signed (a signature card) and either mailed or faxed back to Citi.
Here's hoping the thing actually goes through and I get the 25K miles!
