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Thread: AA Miles For New Citibank Checking Account [Consolidated]
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Old Feb 2, 2011, 4:14 pm
  #100  
euromannn
 
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
Citi and Chase use foreign call centers in the Philippines.

DOubt the bank matters just the customer service rep.

Originally Posted by mymyles
YES!! definitely do everything you can ONLINE. and avoid speaking to a CSR! All of them are from foreign countries and cannot understand you, nor can you understand them. I had to repeat the state I was from 3 times because I dont think the CSR guy knew that Colorado was a state! Seriously??!!

The customer service is awful at Citi! Chase is so much better. As soon as my miles post I'm closing this Citi acct. for sure!
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