Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CC, HH DM, SQ SLTRE, BonvoyTit, UK SL, VS Wings, UA, DL, AA
Posts: 1,717
As per directive of Mrs. Goyal herself, the ground staff get in serious trouble and are personally fined if vouchers are not collected.
Too many people were confirming bookings and not showing up with the vouchers.
There is no computer system that tracks them - it is only the physical handing over of the vouchers that deems them used.
They used to do a "honor" system for known passengers but with many people playing dumb and refusing to give the vouchers after the fact where they have no recourse they have become very stringent about this, and understably so.