FlyerTalk Forums - View Single Post - How to determine eCredit origin?

Jan 21, 2011 | 3:43 pm

#2

DLATL777

Join Date: Feb 2008

Location: Auckland, NZ/New York, NY/ATL

Programs: DL DM MM, BIS 2.5MM, EK Gold, SQ Gold, Marriott Gold, HH Gold, OW Emerald, HY Globalist

Posts: 5,509

Quote:

Originally Posted by DeltaFan4Now

I just checked my Certificates and eCredits on delta.com to use an AMEX companion certificate and noticed that a few days ago, an eCredit for $15.90 showed up. Is there any way to determine where this eCredit came from and for what it was granted? Clicking on the number simply states that it is a "Delta Travel Voucher"... I'm not complaining that it is there, but would like to know what's going on... Any ideas?

DO NOT USE IT!

There is some strange DL IT error where it is processing "open" tickets and their residual value (ticket minus change fee=what your seeing)and putting only SOME of them in your ecredit menu. If you use it, you will find that one of your currently booked itinerary's suddenly loses its ticket number.

Delta IT is amazingly awful. I found this out last week when it let me use a mysterious $105 ecredit from another ticket and spent 20 minutes telling the agent what happened and to reinstate my original ticket. She was confused, like me, why the website will show some and not others.

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