How to determine eCredit origin?
Jan 21, 2011, 3:36 pm
#1
Original Poster
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
How to determine eCredit origin?
I just checked my Certificates and eCredits on delta.com to use an AMEX companion certificate and noticed that a few days ago, an eCredit for $15.90 showed up. Is there any way to determine where this eCredit came from and for what it was granted? Clicking on the number simply states that it is a "Delta Travel Voucher"... I'm not complaining that it is there, but would like to know what's going on... Any ideas?
Jan 21, 2011, 3:43 pm
#2
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,218
I just checked my Certificates and eCredits on delta.com to use an AMEX companion certificate and noticed that a few days ago, an eCredit for $15.90 showed up. Is there any way to determine where this eCredit came from and for what it was granted? Clicking on the number simply states that it is a "Delta Travel Voucher"... I'm not complaining that it is there, but would like to know what's going on... Any ideas?
There is some strange DL IT error where it is processing "open" tickets and their residual value (ticket minus change fee=what your seeing)and putting only SOME of them in your ecredit menu. If you use it, you will find that one of your currently booked itinerary's suddenly loses its ticket number.
Delta IT is amazingly awful. I found this out last week when it let me use a mysterious $105 ecredit from another ticket and spent 20 minutes telling the agent what happened and to reinstate my original ticket. She was confused, like me, why the website will show some and not others.
Jan 21, 2011, 3:46 pm
#3
Original Poster
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
DO NOT USE IT!
There is some strange DL IT error where it is processing "open" tickets and their residual value (ticket minus change fee=what your seeing)and putting only SOME of them in your ecredit menu. If you use it, you will find that one of your currently booked itinerary's suddenly loses its ticket number.
Delta IT is amazingly awful. I found this out last week when it let me use a mysterious $105 ecredit from another ticket and spent 20 minutes telling the agent what happened and to reinstate my original ticket. She was confused, like me, why the website will show some and not others.
There is some strange DL IT error where it is processing "open" tickets and their residual value (ticket minus change fee=what your seeing)and putting only SOME of them in your ecredit menu. If you use it, you will find that one of your currently booked itinerary's suddenly loses its ticket number.
Delta IT is amazingly awful. I found this out last week when it let me use a mysterious $105 ecredit from another ticket and spent 20 minutes telling the agent what happened and to reinstate my original ticket. She was confused, like me, why the website will show some and not others.
Jan 21, 2011, 4:40 pm
#4
Join Date: Dec 2009
Posts: 201
This "made me look" and damn but if my e-credit hasn't completely disappeared from my profile. It's still in the system if entered manually (thank goodness). I've read about similar glitches and will check back again - but in the meantime, has anyone else had their credits go missing from their profile tab?
Aug 16, 2011, 10:29 am
#5
Join Date: Nov 2010
Location: BQK
Programs: DL Silver, PC Plat
Posts: 26
This "made me look" and damn but if my e-credit hasn't completely disappeared from my profile. It's still in the system if entered manually (thank goodness). I've read about similar glitches and will check back again - but in the meantime, has anyone else had their credits go missing from their profile tab?
The name that is on the ecredit is not my own, in fact it is of the wrong gender.
Any ideas?
Aug 16, 2011, 10:59 am
#6
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
Was just poking around delta.com and clicked on the e-credit and certs tab. I have no idea how it got there...but I have a $897.00 eCredit from 6/7/2011. No, I did not fly that day, vdb, idb...nothing. And I do not have an open itinerary.
The name that is on the ecredit is not my own, in fact it is of the wrong gender.
Any ideas?
The name that is on the ecredit is not my own, in fact it is of the wrong gender.
Any ideas?