Jim wrote me a personal letter in reply to some issues I had at that property. I have to say it has become my #1 choice of SFO properties. If it had heavenly beds, it would be just about perfect. The staff is from good to excellent, the restaurant is very good, the parking is easy and free (well, not to leave the car there when you aren't, but the Westin and Sheraton charge even for overnight guests), and the rooms are decent (albeit the upgrade gods weren't too kind on the last couple visits). It is better than a lot of Sheratons I have stayed at. It should be renamed the 6 Points. Many of the 4 Points should likewise be renamed 2 1/2 Points.