<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ryan754:
Saturday was the second occasion when I needed to stay in the SF area and stayed at the Four Points SFO, it was late at night, and the city was pretty booked up. So I call SPG to get a hotel, and their line is down for maitenence. I want to burn some points and stay at the Four Points SFO as I only need the room for me and some friends for sleep shower etc. I call the hotel and reserve a room. I show up, and the FD person cannot issue me an award, so he gave me a $139 rate... I also got the Bi Level suite which is very nice, only lacking the jacuzzi... On checkout, I cannot get the FD to change to points or SPG.. So I write a email to SPG asking if they can contact the GM Jim McGuire is a really cool guy. And ask if he can change the charges, I didn't expect him to but it is always good to ask. Well today I got an email from Jim telling me that it is taken care of. What a great general manager. This hotel really takes care of it's guests, and is very "clean" for a four points although it lacks the heavenly bed, I have chose it over the Westin... I hope Fellow FT's can try this place out.
Thanks
Jim, Starwood, and Four Points 
Now I cannot say that I will avoid four points like a plague.</font>
The place is relatively new. ANd I guess the GM did do you a favor. Awards are usually for a standard room.