Originally Posted by wizzy

Sorry to resurrect this old thread, but this is still an issue. Called in twice today looking for a CSR who could understand that a CO Plat is eligible for E+. Both times the agents insisted that I had to pay for E+, and the second argued with me when I asked for a supervisor (I hung up after waiting on hold awhile for the first agent's supervisor). In the end the second agent did figure out that she was mistaken, but I then had to prompt for the upgrade to be submitted as well.