Originally Posted by
m3m3m3
I just called the hotel and they said they are based on availability and right now I'm in a Loft. I told them I could book a Suite online, so it is available. And they said can't give me the Suite. I stated the GM posted online that the hotel is offering either option. He said he will have the GM contact me.
This is a rip-off. A suite upgrade certificate is (and surely ought to be) for upgrades into suites. A large loft is NOT a suite.