Originally Posted by pshooper

We seem to have a Delta claim number (TXL DL xxxxx). Wife called DL this evening, was told by the rep at the claim number that the rep could only authorize a toothbrush, not car seat. Rep claimed all luggage was on a BA flight but had no other info. DL website still says, "We're sorry. We have no updates on this bag and are still trying to locate it. Please check back again." Car seat will have been missing for over 24 hours tomorrow morning. It cost us about $160, but the equivalent seat in Germany seems to be almost 200 Euros.

Wife is scared of being stuck with car seat expense after DL agent's intimidating remarks. What can I quote to agent to prove that DL must pay for delayed car seat?