FlyerTalk Forums - View Single Post - CO Top tier travelers: How were CO IrrOps today?
Old Jan 11, 2011, 11:54 am
  #10  
EWRFlyerAL
 
Join Date: Feb 2008
Location: Chicago, IL
Programs: UA 1K MM, DL Diamond, NK Gold, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 925
Originally Posted by sweetkiddddo

CO will only rebook you on CO/UA. They are not willing to rebook you on any other star alliance. I have had a few times in the last two years where CO cancelled all their flights from EWR-YYZ. The gate agents claimed "the airport was shutdown", but AC flights were still flying in and out. When I politely asked to be rebooked on AC, the agent claimed it is against their policy to rebook you on a partner flight if it is due to weather, top tier or kettle.
They rebooked me on US during the last storm when I was trying to get to LAS from EWR (albeit with a connection in PHX).
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