CO Top tier travelers: How were CO IrrOps today?
Jan 11, 2011, 1:25 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Should we raise this issue so it's brought to light so CO can COrrect it, or should we try to discredit posters who raise anything that makes CO look bad?
Hmm....
Jan 11, 2011, 1:35 pm
#17
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
They don't proactively rebook you and let you know
Not so. I have been rebooked several times. The problem is that the alogrithmn they use is bizarre at best. Like since I was in FC, auto rebooking me in FC 3 days later, where there were plenty of coach seats much sooner.
You can't count on the rebooking engine to be logical. After auto-rebooking, I have received emails to check in for my new flights. The problem is that I was already at my destination by rebooking myself either on line at co,com or with an agent.
The system needs to be way more robust.
Not so. I have been rebooked several times. The problem is that the alogrithmn they use is bizarre at best. Like since I was in FC, auto rebooking me in FC 3 days later, where there were plenty of coach seats much sooner.
You can't count on the rebooking engine to be logical. After auto-rebooking, I have received emails to check in for my new flights. The problem is that I was already at my destination by rebooking myself either on line at co,com or with an agent.
The system needs to be way more robust.
Jan 11, 2011, 2:42 pm
#18
Join Date: Mar 2009
Location: EWR
Programs: CO Plat, UA 1P, AA Plat (status matched)
Posts: 52
This thread gives you a good example of CO and IrrOps:
http://www.flyertalk.com/forum/conti...wr-closed.html
http://www.flyertalk.com/forum/conti...wr-closed.html
Jan 11, 2011, 2:44 pm
#19
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
They don't proactively rebook you and let you know
Not so. I have been rebooked several times. The problem is that the alogrithmn they use is bizarre at best. Like since I was in FC, auto rebooking me in FC 3 days later, where there were plenty of coach seats much sooner.
You can't count on the rebooking engine to be logical. After auto-rebooking, I have received emails to check in for my new flights. The problem is that I was already at my destination by rebooking myself either on line at co,com or with an agent.
The system needs to be way more robust.
Not so. I have been rebooked several times. The problem is that the alogrithmn they use is bizarre at best. Like since I was in FC, auto rebooking me in FC 3 days later, where there were plenty of coach seats much sooner.
You can't count on the rebooking engine to be logical. After auto-rebooking, I have received emails to check in for my new flights. The problem is that I was already at my destination by rebooking myself either on line at co,com or with an agent.
The system needs to be way more robust.
I think their rebooking system is resource COnstrained. In a single flight cancellation, we see that people are rebooked promptly. In a massive flight cancellation (e.g., snowstorm affecting hub), there are stories of people not being rebooked at all.
Jan 11, 2011, 4:03 pm
#20
Join Date: Apr 2009
Location: Vancouver, Houston
Programs: UA-Perma Plat, Hyatt-Sucks, HHonors - Dia., Marriott - Gold
Posts: 438
A shocker for some I know, but airlines don't close airports.
The weather over the past couple weeks pulls all airlines down.
Jan 11, 2011, 4:31 pm
#21
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
I'm not sure about that -- if the system is architected for the COntingency (i.e., a hub meltdown), it should be able to support that. Clearly it would cost more to COnstruct a system vs. one that cannot handle the load, but a hub meltdown is not unusual -- it happens a COuple times a year at least.
Also, they COuld build logic in the system that prioritizes rebooking by status. If the load on the system is beyond a certain point, maybe handle the Elites only or int'l flights first, or some other triage approach to utilize resources as they desire.
Also, they COuld build logic in the system that prioritizes rebooking by status. If the load on the system is beyond a certain point, maybe handle the Elites only or int'l flights first, or some other triage approach to utilize resources as they desire.
Jan 11, 2011, 5:03 pm
#22
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
I'm not sure about that -- if the system is architected for the COntingency (i.e., a hub meltdown), it should be able to support that. Clearly it would cost more to COnstruct a system vs. one that cannot handle the load, but a hub meltdown is not unusual -- it happens a COuple times a year at least.
Also, they COuld build logic in the system that prioritizes rebooking by status. If the load on the system is beyond a certain point, maybe handle the Elites only or int'l flights first, or some other triage approach to utilize resources as they desire.
Also, they COuld build logic in the system that prioritizes rebooking by status. If the load on the system is beyond a certain point, maybe handle the Elites only or int'l flights first, or some other triage approach to utilize resources as they desire.
Jan 11, 2011, 5:36 pm
#23
Join Date: May 2009
Location: New Jersey
Programs: CO One Pass Hipster, *G, Expedia Elite Plus, :rolleyes: Premier Exec.
Posts: 2,694
On my last CO weather related irrops, I was booked on the next flight (the next morning) and given a hotel room for the night. No issues. I could have re-routed via other cities, but I did not want to give up my F seat, and my schedule was not too flexible, so under the circumstances, I was happy.
Jan 11, 2011, 6:08 pm
#24
Suspended
Original Poster
Join Date: Sep 2004
Location: USA
Programs: UA/CO(1K-PLT), AA(PLT), QR, EK, Marriott(PLT), Hilton(DMND)
Posts: 9,538
Noble Cousins, when you do experience irrops, does CO ever put a few thousand OnePass miles in your accounts and send you an apologetic email, perchance?
Jan 11, 2011, 8:33 pm
#25
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386