Originally Posted by
m3m3m3
I just applied one of my Diamond suite upgrades to a reservation and was told that Andaz 5th only offers the Andaz Loft as an upgrade. The Andaz Suite is not an option. I even mentioned that you were the one who announced that there were options. It is disappointing that we are told something here and it is not being upheld by your hotel...
Were you told this by the reservations center, or directly by someone at the property?
Reservations agents are sometimes unaware of property specific things like this, so calling the property directly is probably the best way to get the suite type that you want.