Originally Posted by
edinv
I am in a similar position re a SA flight in Business FRA/JNB taken in Nov 2010, I was Ticketed as a LH PAX (code share with LH).
A mailed reply from AE stated SA have no record of me travelling on their flight!
2 calls, a FAX, and a further mailing to AE with additional evidence of travel (including an onboard duty free sales receipt!) sent in. AE advise they will recheck with SA.
Oh dear. Me too, it was a an LH codeshare flight on SA metal (Y for me) my original boarding pass has been sent (I have copies), and I have had no news about this request. Nothing not even an acknowledgement.
My main object was to make E for next year, without these 5000 status miles (that are in contention) I had to do another MR to LA to push me to 36,000. I still want these miles and I think this is wrong, VERY WRONG having to scrape beg and plead for something that we should be getting.
I wish I knew a savvy lawyer.....!