It can take up to 6 weeks to get an answer as the infos are all sent to the carrier. Did you keep copies of the etkt and the boarding passes?
I would give a call tomorrow but only if it's been 6 weeks and no less.
Did you send this to the Aeroplan Centre in YVR?
Originally Posted by
DavidYYC
Who do I phone, any AE agent? (whats the number) I am missing 5400 status miles on a SA flight from FRA to JNB. I sent a letter with original boarding pass and a copy of my itinerary (with booking class indicated) to the Prestige Desk that was on the AE website. I have not heard a peep, from them not even an indication that it was received. I am still missing the miles. This was six week ago.