Originally Posted by
Flywaver
AE doesn't allow e-mails exchanged between agents and members...they can request it online or over the phone.
Why in some cases you can't call us or request mileage online? Because some airports can't do the crediting, they are not using the same system. There's quite a few Caribbean destinations and some airports in the US.
As for AC crediting it's usually quick if your flight has been taken more than 2 weeks after you send the request (online or fax or phone).
Who do I phone, any AE agent? (whats the number) I am missing 5400 status miles on a SA flight from FRA to JNB. I sent a letter with original boarding pass and a copy of my itinerary (with booking class indicated) to the Prestige Desk that was on the AE website. I have not heard a peep, from them not even an indication that it was received. I am still missing the miles. This was six week ago.