FlyerTalk Forums - View Single Post - Peter King went first to Big Sis for an answer
Old Dec 29, 2010 | 12:55 pm
  #4  
Caradoc
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Join Date: Dec 2010
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Originally Posted by doober
If that's true, it's great news 'cause it's another nail in Big Sis' coffin!
http://www.examiner.com/airlines-air...trip-from-hell

Next, they had to wait again, almost 3 more hours, until 8:45 a.m. Tuesday, December 28 when there finally was customs and immigration staff available to process them.
Overall, it doesn't look like Customs was the major bottleneck - but coming in on the tail end of a "hellish" flight, it looks pretty inexcusable. There's no possible excuse for DHS/CBP to have failed to know that the flight was waiting on them.
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