Originally Posted by
mke9499
Flew out on an E190 that up until about 4-8 hours prior to departure showed STRETCH in 1x2 configuration; actual aircraft was 2x2 with five rows of STRETCH.
After boarding was underway, a family started walking up the aisle, against traffic, repeatedly saying "There's no row 11!" They probably did OLCI before the aircraft was swapped, and nobody caught the problem till the passengers boarded and realized they had no seats. All worked out well, as the family got moved to some unoccupied STRETCH seats.
At this time of year, when load factors are high, it was lucky that there were seats available to move them to.
Obviously not a good snafu. I wonder if there was a relatively-late swap of aircraft among the three E190 that overnight at MKE? No matter what they
should recognize that aircraft swaps which affect seating configuration mean that some seat already assigned don't exist on the current aircraft. I'm not sure of the mechanism of how that happens, but apparently it didn't work in this case. I'm glad that the family was able to sit close to each other and were moved up to stretch.
[Regarding not being able to pre-select Stretch when booking through a third party
Originally Posted by
huskerabe
I have the same issue, do you know why this is? Do you just call the summit desk and ask to be switched?
Yes, I just call the Summit desk and have them move me. It understands that my FF level allows me to select exit row, but not Stretch.