Originally Posted by
CPRich
This is the Marriott forum, right? Where does the MR program promise best available room? Since you put it in quotes, please provide the reference. Google couldn't find it. Perhaps it's just me confusing my many years at MR and SPG PLT. Where does MR promise "best available room at check in"? Iirc, that's a direct quote from SPG.
https://www.marriott.com/rewards/mem...nefits/gold.mi
Room Upgrade
When you check in, we’ll upgrade you to our
best-available guest room at no additional charge. Not available for suites at Marriott Vacation Club International. For Residence Inn and TownePlace Suites, upgrades from studio to 1- or 2-bedrooms are not guaranteed. For The Ritz-Carlton, Club Level and suites are excluded.