Originally Posted by
defiance96
As a gold, I've recenty found I've been given a one-class upgrade, told no availability is available for rooms better than that.
Program benefit is a "Room Upgrade". You are probably correct that properties provide better "room upgrades" to PLT than GLD. The benefits were provided as promised. If the desk told you no better rooms were unsold/unoccupied, and they were, then shame on them. If they told you none were available for you, then that is correct per the program/property policy.
Originally Posted by
defiance96
A simple solution would be to be forthright and honest, and downgrade the current benefit for golds.
To what? Maybe something like "Room Upgrade. Suites excluded". That's sounds oddly familiar.
Originally Posted by
defiance96
Leave "best available room" for the plats.
This is the Marriott forum, right? Where does the MR program promise best available room? Since you put it in quotes, please provide the reference. Google couldn't find it.
Originally Posted by
VickiSoCal
Does this violate their policy of giving golds and plats the best available room "at check in"? .
Perhaps it's just me confusing my many years at MR and SPG PLT. Where does MR promise "best available room at check in"? Iirc, that's a direct quote from SPG.