Originally Posted by
defiance96
It is harder for the front desk at resorts to respond honestly when you have your mobile ap open showing how many better rooms they are actually selling when you check-in, but resort front desks seem to give you the hardest time. Particularly if you have Gold status.
Let's suppose they have 10 Ocean Front rooms unsold, 15 plats checking in and 15 golds checking in. They are not going to give that premium room to a gold, even if it is still for sale on the website.
Does this violoate their policy of giving golds and plats the best available room "at check in"? Should a plat be penalized because their flight came in late?" I, fo one, was very happy when we arrived at Wailea at 11 pm and our ocean/serenity pool view room was waiting for us, but I am sure some golds checked in before us and didn't get it.