Originally Posted by
defiance96
I have found , pretty much universally, that the "official" upgrade policy is often never followed at resort hotels. For the most part, if resorts give you an upgrade, it is often a "one class" upgrade, no matter how many empty rooms they have, excluding suites..
I've received a 2BR suite in St. Kitts, a top floor corner Ocean in Grand Cayman, an Ocean View room in Wailea, and a top floor Ocean Front in Aruba, all within the last few years, and all at the dirt-cheapest award level.
Originally Posted by
defiance96
It is harder for the front desk at resorts to respond honestly when you have your mobile ap open showing how many better rooms they are actually selling when you check-in, but resort front desks seem to give you the hardest time.
Yes, confronting front-line staff and calling them a liar is always a good strategy for getting an upgrade above that to which you are entitled. I can't imagine why they wouldn't be fully cooperative
Originally Posted by
defiance96
Particularly if you have Gold status.
That may be true - they may be saving the rooms for their most frequent and loyal PLT customers. That probably explains the different upgrade experiences noted above. Silvers probably have an even harder time.